Privacy Policy

On Solid Ground Hub

Effective Date: May 16, 2026
Website: https://solidgroundhub.com
Contact Email: contact@solidgroundhub.com

On Solid Ground Hub respects your privacy and is committed to protecting the personal information of people who visit our website, contact us, donate to our work, use our resources, participate in our programs, register as clients, or use any digital tools, mobile applications, account-based features, or related services that we may develop, release, operate, or support now or in the future.

This Privacy Policy applies to On Solid Ground Hub, our website, online forms, donation pages, communications, resources, client registration processes, services, and any current or future app, mobile tool, digital platform, account-based feature, or related technology that we may release or support under the On Solid Ground Hub name or under another related name.

Any app-specific privacy policy, in-app notice, consent screen, permission request, or terms of use is intended to be read together with this Privacy Policy.

1. Who We Are

On Solid Ground Hub is a support-focused organization developing tools, resources, education, and technology for individuals affected by intimate partner violence, coercive control, stalking, post-separation abuse, and related personal safety concerns.

Our work may include public education, safety resources, donor-funded initiatives, community partnerships, digital tools, app-based features, client support, and technology intended to support safer communication, planning, and access to help.

2. Information We May Collect

The personal information we collect depends on how a person interacts with us.

We may collect information that a person chooses to provide, including:

name;
email address;
phone number;
mailing address, if provided;
donation details;
payment confirmation information;
messages or information submitted through website forms;
volunteer, partner, or service inquiry information;
communication preferences;
information related to support requests;
account details, if an account system is used;
login credentials or authentication details;
profile details a user chooses to enter;
information a user chooses to submit through digital tools, forms, or app features.

If a person uses a current or future app, digital tool, account-based feature, or related service, we may also collect information related to the use of that tool, including:

account registration details;
app settings or profile information;
manually entered information;
user activity related to requested app features;
device type;
operating system;
app version;
basic diagnostic or error information;
limited technical information needed to operate, secure, and improve the app or related service.

We do not ask for more personal information than is reasonably necessary for the purpose for which it is collected.

3. Client Registration with On Solid Ground Hub

Some users may separately register as clients with On Solid Ground Hub in order to access additional support, services, or approved account-based or app-related features.

Registering as a client with On Solid Ground Hub is separate from creating a basic account in any app or digital tool.

A user who registers with On Solid Ground Hub may be asked to provide additional information directly to On Solid Ground Hub through an express registration, intake, consent, or permission process.

For users who are registered clients of On Solid Ground Hub, additional information may be collected and retained only where reasonably necessary to provide, verify, support, or administer client-related services or approved app-related features. This may include:

client registration details;
contact information;
information needed to verify client status;
information connected to approved client-related features;
designated contact or recipient information, if provided;
permission-based location information, where applicable;
records needed to operate, verify, support, or respond to client-related services or app functions.

This additional information is not collected from all users. It applies only to users who are registered clients of On Solid Ground Hub and who have provided the required information, consent, or permissions through On Solid Ground Hub.

4. Sensitive Information

Because our work may involve personal safety, violence prevention, coercive control, stalking, and post-separation abuse, some information provided to us may be sensitive.

This may include information about personal safety, risk concerns, abusive behaviour, location, support needs, legal or court-related circumstances, designated contacts, or client-related app activity.

We treat sensitive information with additional care. Access to sensitive information is limited to those who need it to provide, maintain, improve, verify, administer, or respond to the relevant service, request, or approved account-based feature.

We encourage users not to submit highly sensitive information unless it is necessary for the service, tool, request, or feature being used.

5. Location Information

On Solid Ground Hub, or a current or future app or digital tool connected to On Solid Ground Hub, may request access to a user’s device location.

Location information is not used for ordinary website browsing or ordinary step-tracking features in any related app.

Location information may only be collected, used, processed, or shared where:

the user has enabled or granted location permission;
the information is connected to an approved account-based or client-related feature;
the information is reasonably necessary to support that feature;
and the feature is activated or used by the user.

Users can decline location permission. If location permission is declined, ordinary website use and ordinary step-tracking features are not affected. However, certain approved account-based or client-related features may not include location information or may not function fully without location permission.

Location information is not used for advertising, profiling, or marketing.

6. How We Use Personal Information

We may use personal information to:

respond to inquiries;
process donations;
issue receipts or donation confirmations;
provide resources, services, or support;
operate and improve our website;
operate, maintain, test, or improve any current or future app, digital tool, or account-based feature;
create and manage user accounts;
allow users to log in securely;
authenticate account access;
provide website, app, or digital tool features requested by the user;
maintain app, website, account, and system security;
troubleshoot technical issues;
improve reliability and user experience;
communicate with donors, users, volunteers, partners, clients, or community organizations;
send updates, newsletters, or fundraising information where permitted;
support approved account-based or client-related features where applicable;
verify registered client status, where applicable;
respond to support requests or user communications;
meet legal, regulatory, accounting, or reporting obligations;
protect the rights, security, and integrity of users, staff, volunteers, partners, the public, our website, apps, digital tools, and related systems.

We do not use personal information for targeted advertising.

7. Current or Future Apps and Digital Tools

This Privacy Policy applies to any app, digital tool, mobile feature, web-based platform, account-based feature, or related technology that On Solid Ground Hub may develop, test, operate, release, or support, whether under the On Solid Ground Hub name or under another related name.

Depending on the design and features of a particular app or digital tool, information may be stored:

locally on the user’s device;
on secure backend systems used to operate accounts and approved features;
through trusted service providers that support hosting, security, app infrastructure, communications, or technical operations.

Some apps or digital tools may provide basic features for users without separate registration with On Solid Ground Hub.

Users who are registered clients of On Solid Ground Hub may be able to access additional approved account-based or client-related app features.

These features may be:

limited to users registered as clients with On Solid Ground Hub;
permission-based where required;
controlled by the user where applicable;
activated only when the user chooses to use a related feature.

Any app or digital tool may also provide additional privacy notices, in-app permissions, consent prompts, or app-specific terms. Those notices are intended to work together with this Privacy Policy.

8. Secure Backend and Administrator Systems

On Solid Ground Hub may use secure backend systems, administrator dashboards, databases, hosting services, or web-based management systems to operate and support our website, client records, digital tools, apps, and approved account-based features.

These systems may be hosted on On Solid Ground Hub domains, app-related domains, or related subdomains.

Administrator systems are not public-facing user features. They are intended for authorized administrative access only.

For users of any app or digital tool, backend systems may retain basic account, login, app setting, diagnostic, support-related, and feature-related information needed to operate the app or digital tool.

For users who are registered clients of On Solid Ground Hub, additional client-related information may be retained in secure backend systems or displayed in an administrator dashboard only where reasonably necessary to verify client status, support approved account-based or client-related features, manage client-related records, or respond to client-related functions.

Only authorized personnel or approved service providers may access administrator systems. Access is limited to individuals who require it for operational, technical, support, administrative, or client-service purposes.

Information available through administrator systems will be limited to what is reasonably necessary for the purpose of operating, supporting, securing, or administering On Solid Ground Hub services, apps, digital tools, and related systems.

9. Donations and Payment Processing

If you make a donation or payment, payment information may be processed by third-party payment providers, such as Stripe, GoFundMe, or other payment platforms.

On Solid Ground Hub does not generally store full credit card numbers or complete payment card details. Payment providers may collect and process payment information according to their own privacy policies and security practices.

We may receive limited information about your donation or payment, such as:

name;
email address;
donation amount;
date of donation;
transaction confirmation;
donation message, if provided;
contact information you choose to provide.

10. Website Analytics and Cookies

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve content, maintain security, and improve user experience.

These tools may collect information such as:

pages visited;
time spent on the website;
browser type;
device type;
referring website;
general location based on IP address;
interactions with website content.

You can usually adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

11. Email Communications

If you subscribe to updates, contact us, donate, volunteer, register as a client, or otherwise provide your email address, we may use it to communicate with you about On Solid Ground Hub, our services, donations, tools, events, resources, or related updates.

You may unsubscribe from non-essential promotional or fundraising emails at any time by using the unsubscribe link provided or by contacting us at:

contact@solidgroundhub.com

We may still send administrative, donation-related, account-related, client-related, or service-related communications where necessary.

12. When We Share Personal Information

We do not sell or rent personal information.

We may share limited personal information only where reasonably necessary, including with:

payment processors;
website hosting providers;
email service providers;
app development, hosting, or infrastructure providers;
authentication providers;
communications providers;
security, analytics, or technical service providers;
professional advisors, such as accountants, legal advisors, or consultants;
partner organizations, only where appropriate and necessary;
designated recipients, where a user has provided the required information, consent, or permission through On Solid Ground Hub or through an approved account-based or client-related feature;
authorities, where required or permitted by law.

Where we use third-party service providers, we expect them to protect personal information and use it only for the services they provide to us.

13. Legal or Required Disclosure

In limited circumstances, we may use or disclose personal information where permitted or required by law, including where reasonably necessary to:

comply with a legal obligation;
respond to a court order, subpoena, warrant, or lawful request;
protect the rights, security, or integrity of users or others;
investigate misuse, fraud, security issues, or unauthorized access;
protect the operation and integrity of On Solid Ground Hub, our website, apps, digital tools, backend systems, or administrator systems.

Where possible and appropriate, we will limit disclosure to the information reasonably necessary in the circumstances.

14. Data Storage

Information may be stored:

locally on a user’s device;
on secure backend systems;
in secure administrator systems;
with trusted third-party platforms used to operate our website, communications, donations, client records, app features, digital tools, or account-based features.

The type of storage depends on the feature or service being used.

For users of any app or digital tool, stored information may include basic account information, login credentials, app settings, diagnostic information, support communications, and feature-related information, where applicable.

For users who are registered clients of On Solid Ground Hub, additional client-related information may be stored securely where needed to provide client services, operate approved account-based or client-related features, maintain security, or respond to client-related functions.

15. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining information to:

provide the website, services, tools, or app features;
maintain account access and security;
operate backend systems and administrator systems;
process donations and maintain financial records;
respond to inquiries or support requests;
verify registered client status, where applicable;
provide client services or approved account-based features;
troubleshoot technical issues;
maintain security and account integrity;
comply with legal obligations;
resolve disputes;
enforce terms or policies;
protect system integrity.

Additional client-related information is not retained for all users. It is only retained for users who are registered clients of On Solid Ground Hub and have provided the required information, consent, or permissions through On Solid Ground Hub.

When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.

Certain technical logs, account records, donation records, support records, or client-related records may be retained for a reasonable period where necessary for security, legal, operational, accounting, or system integrity reasons.

16. User Choices and Rights

Subject to legal limits, users may request to:

access personal information we hold about them;
correct inaccurate or incomplete information;
update account or profile information;
disable location permissions in device settings;
stop using optional permission-based features;
withdraw consent for certain uses of information;
unsubscribe from non-essential communications;
request deletion of an account or associated information, where legally and technically possible;
ask questions about how information is handled.

To make a privacy request, contact us at:

contact@solidgroundhub.com

For app-specific account or data deletion requests, users may also use the app-specific deletion contact provided in the app privacy policy or app listing, where applicable.

We may need to verify identity before responding to certain requests.

17. Withdrawing Consent

Where we rely on consent to collect, use, or disclose personal information, a user may withdraw consent by contacting us.

Withdrawing consent may affect our ability to provide certain services, app features, account-based features, client services, donation records, communications, or account functions.

For app-based features, users may also be able to withdraw consent by changing device permissions, turning off optional features, or deleting the app.

18. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, use, disclosure, alteration, loss, or theft.

Safeguards may include:

secure backend infrastructure;
restricted administrator access;
account authentication;
password-protected systems;
access controls for authorized personnel;
limited access based on role or operational need;
monitoring for security and reliability;
use of trusted service providers;
encryption or secure transmission where appropriate;
internal privacy and security practices.

No website, app, device, transmission method, backend system, administrator dashboard, or storage system can be guaranteed to be completely secure.

19. Children’s Privacy

Our website, services, apps, and digital tools are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

If we learn that personal information from a child under 13 has been collected inappropriately, we will take reasonable steps to delete it, unless we are legally required or permitted to retain it for legal, security, or protection-related reasons.

20. Third-Party Services and Links

Our website, donation pages, resources, emails, apps, or digital tools may link to third-party websites or services.

We may also rely on third-party service providers to operate or support our website, donations, communications, apps, backend infrastructure, authentication, cloud storage, communications, error logging, analytics or diagnostics, security, or support services.

These providers may process limited information on our behalf only as needed to provide their services. We do not authorize service providers to sell user information or use it for their own advertising purposes.

We are not responsible for the privacy practices, security, or content of third-party websites or platforms. Users should review the privacy policies of any third-party websites or services they use.

21. No Targeted Advertising or Sale of Data

On Solid Ground Hub does not sell personal information.

On Solid Ground Hub does not use personal information, location information, client-related information, or app-related information for targeted advertising.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our organization, website, services, legal obligations, digital tools, app development, or privacy practices.

If we make material changes, we will update the effective date and may provide additional notice where appropriate.

Continued use of our website, services, apps, digital tools, or account-based features after changes are posted means the updated Privacy Policy will apply.

23. Contact Us

For questions, privacy requests, concerns, complaints, or requests for account or data deletion, please contact:

On Solid Ground Hub
Email: contact@solidgroundhub.com
Website: https://solidgroundhub.com